| Frequently Ask Questions - General
What is Virtual Web Hosting?
We are specialized in Virtual Web Hosting, which means that
you can find a home for your web site on our active web
servers and establish a presence on the internet. We can help
you to register your own domain name and it will become your
unique address on the World Wide Web. Since email can be
addressed to your domain (eg: www.yourdomain.com ), you will
not have to announce a new email address if you change to
another Internet provider or web hosting company.
Do you offer dial-up Internet access?
No! This will cause additional demand of traffic going in both
directions and would only impede the high performance of our
servers. Therefore, customer will need a local Internet
service provider (ISP) for accessing the Internet, mail
services and also for files transfer.
Will I have unlimited access to update my pages?
Yes! You will have unlimited access 24-hours a day. As such,
you can create and maintain your web pages on your own
computer system at your leisure.
Is there any additional charge for data transferred per
month, or hits?
No, hits are unlimited!
How many client sites are put on each
web server? Do you move sites to different servers if a given
server has a high load? Is this monitored?
We do move clients according to demand. We keep the peak CPU
load below 50% on all machines and our bandwidth is always 30%
under utilized.
Do you offer web page design services?
No! We do not offer web page design services. However, when
you signed up with us we would create a kick-start 5 free web
pages (1 main page, 3 product pages and 1 feedback / enquiry
form, which based on the material and write out provided by
your company)
Do you provide submission of URL to search engines?
No! But we do help to insert keywords
and description (a
necessary step before submission) into the homepage of your
website. You may engage the service of experts (
http://www.worldsubmit.com ) to submit your URL to search
engines.
Do you support ASP scripts and MS Access 2000 database?
Yes, our default server is Windows NT4.0 Server. It can
support ASP with MS Access 2000 database, XML and Frontpage
Server Extension.
How can I set up a database to be used in the Internet?
In many cases, you can get your database connectivity
established by uploading the database to your site, and then
send an email to
tech@cybersite.com.sg contacting our Technical Support
Department to request the database connection be set up.
Please include the following information in the email you
send:
Program Name: The program which you used to create your
database.
DSN: The name of the DSN which you have created for your
database.
Data Source: The path where you have uploaded your database.
Why the web pages did not show up on the browser after
uploading?
Possible reasons:
- The first page is not titled index.html. Be sure to use
all lower case and not white spaces in your document titles.
- You did not load your index.html page into the html
directory.
- The domain has not propagated the Internet or you did
not pay your NIC company's bill.
Why are images not showing up on the browser after
uploading?
All images file names are case sensitive and must be saved in
.gif or .jpg format. Please also ensure that there are no
spaces or odd characters in the file name. All graphics files
are to be uploaded as well as the HTML pages. Just because a
graphic is in the page does not mean it will also be
transferred to the servers along with the HTML page.
What is Internet Propagation Time?
Internet Propagation is the time that it takes for all the
servers in the world to recognize a new IP address once it has
been transferred. Standard propagation time is one to three
days.
At what speed will my web site be connected to the
Internet?
CyberSite manages its own range of servers which are connected
directly to the Internet through its own high-speed lines. We
are on ATM(Asynchronous Transfer Mode) Technology, which is a
technology designed for the high-speed transfer of voice,
video, and data through the internet using cell relay
technology. The actual bandwidth is 34mb/sec but it is capped
at 10mb/sec at the moment. These connections are made via
separate network providers to the Internet backbone and
provide excellent speed and reliability.
|
